This problem will never happens but still if you are getting this type of problem then raise a useful support ticket.
You will get access to our support system immediately.
Please share your website URL and Facebook fan page URL while submit your ticket.So that our support team find the above problem and they will be sure to answer your request within 24 hours.
If you are getting any problem please do not hesitate to submit a ticket or you can send an email on support@premium-themes.co